The portal www.freshfarmzco.com (collectively, “Freshfarmzco.com” or “Website”) is managed and operated by Freshfarmzco Private Limited (“we”, “us” or “our”). By accessing or using Freshfarmzco.com or any services provided on the platform (“Service”), you agree to be bound by these terms and conditions, as updated from time to time.
These Terms of Use constitute an electronic record within the meaning of applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures. Please read these Terms carefully before using or accessing Freshfarmzco.com or availing any services. By using Freshfarmzco.com, you signify your agreement to be bound by these Terms of Use.
1. Use of Freshfarmzco.com
Freshfarmzco.com is an online platform that enables you to purchase food products and daily essentials at the listed prices from any serviceable location. Unless we are the direct seller of a product, we act only as a facilitator. The sale contract for products is strictly a bipartite agreement between you and the sellers on Freshfarmzco.com.
2. Eligibility
To use Freshfarmzco.com, you must be at least 18 years old, of sound mind, and legally eligible to enter into contracts as per applicable laws. If you are a minor (under 18 years), you may use Freshfarmzco.com only with the involvement of a parent or guardian.
3. Registration and Operation of Your Account
3.1 Registration Process To use Freshfarmzco.com, you must register on the website. Registration is free of charge and can be done in the following ways:
By creating an account: You will need to provide your name, contact details, and other necessary information to create an account.
By using a third-party account: You may register using credentials from third-party accounts such as Google or Facebook. You will also be subject to the specific terms and conditions of those accounts.
3.2 Account Information You are solely responsible for maintaining the confidentiality of your login credentials and other account information. Ensure that you keep your account information up to date. If there is any unauthorized use of your account, you must notify us immediately.
3.3 Account Security You agree to ensure that your account is secure and agree to log out of your account after each session. We will not be liable for any loss arising from your failure to protect your account details.
4. Communication and Unsubscription
4.1 Communication from Freshfarmzco.com By registering on Freshfarmzco.com, you consent to receive communications from us, such as order confirmations, updates, promotions, and marketing materials.
4.2 Promotions and Notifications By sharing your contact information, you explicitly consent to receiving marketing or promotional communications (via call, SMS, email, or other digital means) regarding new offers and services. Even if your contact number is listed under DND/NCPR, you agree to receive these communications.
4.3 Unsubscribing You can unsubscribe from receiving promotional or marketing communications at any time by following the instructions provided in those communications or by contacting our support team.
5. Use of Customer Data
At Freshfarmzco.com, we collect personal information such as your name, address, phone number, and email address to enhance your shopping experience. This data is used to process orders, provide customer support, and for marketing purposes, including sending promotional offers and advertisements.
By using Freshfarmzco.com, you consent to the collection and use of your data for these purposes. We value your privacy and ensure that your data is kept secure.
6. Pricing and Payments
All prices listed on Freshfarmzco.com are in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise stated. We accept various payment methods such as credit/debit cards, net banking, and secure online payment gateways.
7. Shipping and Delivery
Freshfarmzco.com partners with reliable logistics providers to deliver your orders, ensuring timely delivery of your products. Delivery times are typically between 5-7 business days depending on your location.
We ensure safe packaging and secure delivery. However, we are not responsible for delays caused by third-party logistics providers.
8. Returns and Refunds
We strive for customer satisfaction. If you receive a damaged or incorrect product, please contact our customer service team within 7 days for returns or refunds. Certain items may not be eligible for returns due to hygiene reasons, which will be clearly stated on the product page.
9. Intellectual Property
All content on Freshfarmzco.com, including text, graphics, logos, images, and software, is the property of Freshfarmzco.com and is protected by copyright laws. You may not reproduce, distribute, or otherwise use any content from Freshfarmzco.com without prior written consent.
10. Limitations of Liability
Freshfarmzco.com will not be liable for any indirect, incidental, or consequential damages arising from the use of the website, products, or services. We are not responsible for any loss arising from a third-party’s actions or events beyond our control.
11. Modifications to Terms
Freshfarmzco.com reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the latest revision.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in India.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at: Email: support@ffc.com Phone: 98559-60617 Address: Vpo Panniwala Fatta, Punjab 151210
